How can I contact you?

We provide a range of contact methods allowing customers to contact us during and outside of working hours. The SimRoom call center currently operates out of New Zealand so our operating hours vary depending on where you are located. The times below provide an idea of when our call center is operating although our dedicated team is often also available outside of these times.

Contact Methods

  • Live Chat - A live chat button is located at the top right of every page of our website.
  • Email - Send us an email using the form located on the contact us page.
  • Phone - Call us using the phone numbers at the top left of every page of our website.

Operating Hours

  • United States - 3pm to 11pm Sunday to Thursday (EST).
  • Australia - 6am to 2pm Monday to Friday (EST).


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